We want to ensure that you are 100% satisfied with your purchase from Juls’ Psychology.
Please read our refund policy and 100% money back guarantee before you purchase from us (www.julspsy.com).
Our Refund Policy is based on the following principles:
If you feel that the product(s) you have purchased are not the best for your needs, we want to make things right.
1. No Questions Asked:
If there are any questions you can’t or don’t want to answer for any reason on our refunding form, don’t bother with them on and follow the refund process by providing us with the necessary information.
2. We want to make things right because you matter
Let us now why do you feel that our product(s) are not the best for your needs. There is no right or wrong way to share thoughts, feelings & events, so go for impulsive and authentic answers.
3. All your responses are confidential
You are in a safe environment with us. Please, tell us what your concerns and difficulties are and help us improve!
4. We can do better together
No matter how hard things may seem here and now, they will pass you by and you will prevail. You are strong, brave and worthy. We are here for you – you can have a voucher of an equivalent value to purchase eBooks or sessions from our store.
Don’t lose your confidence and believe in your potential!
How to request the refund?
- An automated reply confirming receipt of the purchase has been sent to the email address associated with your account.
- Check the order number of the product you want to refund;
- We’d appreciate you taking a moment to let us know why , when you request a refund. We’re always looking to improve, so please include details about the reason for your refund request.
- Send the information on our email (or via the contact form on the website) or fill in this form to get your refund.
When to expect your refund?
Often the refund will be processed immediately; if we need to review the request, we will be in touch with next steps.
Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. Read more details on Customer refund processing time.
Which JulsPsy.com products can’t be refunded?
We can refund any eBook you have purchased from www.julspsy.com within 14 days. All you have to do is send us an email or fill in this form to get your refund. Some of our products are non-refundable, as listed below:
1. We do not accept returns or refunds outside of the 14-day return policy.
However, we want to ensure that you have the best customer experience possible and are happy to help you troubleshoot or resolve any issues with your product – contact us for support.
We can provide you with a gift voucher for 20% off other products in our store and consulting services where you can discuss with our psychologists why you’re not happy with the product(s).
2. We do not refund for completed consultations in case you are not satisfied with the consulting services.
However, we really want to help and support you and if you have invested in a more long term development program, we will be able to refund you 100% for the remaining unconducted session that you have pre-paid for OR you can have a voucher of equivalence to purchase eBooks or sessions with other experts from our store. Just let us know what would be best suited to your needs!
Solutions from Juls’ Psychology for Personal & Professional Development
We hope you truly discover a solution which best suits your personal needs, goals, values and resources. Browse through the solutions we can offer you: Professional Psychological eBooks, Individual Consulting or Organizational Consulting. Discover valuable insights, tools and ways to make a positive difference in your life. We wish you: Be brave and keep changing!
Change. Adapt. Evolve.
Dr. Juls Novkova, Ph.D.
Business psychologist, Organizational Consultant & Executive Trainer
CEO at Juls’ Psychology
You are the most important system in your life & business, invest in yourself!
Share your story with me:
Change. Adapt. Evolve.